Overview of the IS Services Request process

IS Service Request - Overview

This process was created for two companies that merged together, and wished to have a single common face for their employees to request IT services.
Combined, the two IT Departments provided a large number of services, which were expected to change rapidly as the departments consolidated and systems were converted.
In addition, the company was expected to acquire other companies in the future, and they wished for a system where new services could be added easily.
The need to roll-out this new application to all employees at one time during a period of major disruption meant the application needed to be easy to understand and use.
To meet these goals, we attempted to pattern this application after something many people will already be familiar with; online Internet shopping.
Most online Internet shopping sites follow the same basic pattern, and by using the same pattern, we provide an application that many people will recognize and understand how to use.
To request IT Services, the user will browse a catalog of services, and add items they want to an order (shopping cart).
The catalog of services allows IT Services to easily be added or removed as necessary.

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IS Service Request - Overview